FREE SHIPPING WORLDWIDE WITH "DHL" COURIER.

SHIPMENTS TO ITALY AND EUROPE
KEKKA LOU DELIVERS IN ITALY WITHIN 2 WORKING DAYS AND IN THE EUROPEAN UNION WITHIN 3 WORKING DAYS FOR ORDERS PLACED BEFORE 11:59 PM OF THE PREVIOUS WORKING DAY.

DELIVERIES ARE EFFECTUATED FROM MONDAY TO FRIDAY FROM 9.00 AM TO 7.00 PM

ORDERS PLACED DURING THE WEEKEND WILL BE PROCESSED STARTING THE FOLLOWING MONDAY.

FOR ISLANDS, CALABRIA, PUGLIA, BASILICATA, POORLY SERVED COUNTRIES AND REMOTE AREAS, DELIVERY COULD TAKE ABOUT 3 TO 4 WORKING DAYS.
 

INTERNATIONAL SHIPMENTS
FOR ORDERS MADE FROM MONDAY TO FRIDAY BEFORE 11.59 PM (ITALY TIME ZONE) OF THE PREVIOUS DAY, THE DELIVERY CAN VARY FROM 1 TO 6 WORKING DAYS DEPENDING ON THE DESTINATION AND THE CUSTOMS TIMES.
 

DURING THE BLACK FRIDAY PERIOD, SHIPMENTS MAY BE DELAYED.
 

CUSTOMS DUTIES
FOR ORDERS WITH INTERNATIONAL SHIPPING, IMPORT CUSTOMS DUTIES SHALL BE BORNE BY THE CUSTOMER. THE VALUE CORRESPONDS TO A PERCENTAGE OF THE TOTAL INVOICE THAT MAY VARY DEPENDING ON THE DESTINATION PLACE.
 

TRACEABILITY OF THE ORDER
WHEN THE PURCHASE ORDER IS PROCESSED, THE SHIPMENT CAN BE MONITORED ON THE PAGE "TRACK & TRACE ORDERS" ON THE HOMEPAGE OF THE WEBSITE: WWW.KEKKALOU.COM.

SHIPPING ADDRESS
IN ORDER TO GUARANTEE THE CORRECT DELIVERY TIMES, WE ASK YOU TO FILL IN COMPLETELY EVERY DATA REQUIRED FOR THE DELIVERY ADDRESS AND TO REPORT ANY REFERENCES OF COMPANIES, OFFICES, PUBLIC ACTIVITIES AND OPENING TIMES, IN CASE THE DELIVERY ADDRESS IS NOT A PRIVATE HOUSEHOLD. KEKKA LOU WILL NOT BE LIABLE FOR ANY ERRORS OR DEFICIENCIES OF THE CUSTOMER IN FILLING IN THE ADDRESS FORM. FOR FURTHER INFORMATION YOU CAN CONTACT OUR CUSTOMER SERVICE BY SENDING AN E-MAIL TO INFO@KEKKALOU.COM
 

TAMPERED OR DAMAGED PACKAGES
KEKKA LOU IS NOT RESPONSIBLE FOR PRODUCT DELAYS OR DAMAGE. IN THE CASE OF RECEIPT OF TAMPERED OR DAMAGED PARCELS, IT IS REQUIRED TO REFUSE DELIVERY OR TO WITHDRAW BY SIGNING SUBJECT TO VERIFICATION. PHOTOGRAPH THE PACKAGE BEFORE AND AFTER OPENING.
IN CASE OF DAMAGED ITEMS, CONTACT THE DELIVERY SERVICE (CALL "DHL" OR GO TO A "DHL" OFFICE IN THE TERRITORY) AND INFORM OUR CUSTOMER SERVICE AT THE EMAIL ADDRESS BELOW: INFO@KEKKALOU.COM

FURTHER INFORMATION
IN THE EVENT THAT THE DELIVERY OF THE ORDER IS REFUSED OR IT IS IMPOSSIBLE TO EFFECTUATE, THE SHIPMENT FOR REASONS NOT ATTRIBUTABLE TO KEKKA LOU, AND THE SHIPPING COSTS INCURRED FOR THE DELIVERY AND RETURN OF THE GOODS SHALL BE DEDUCTED FROM THE REFUND.
IF THE RECIPIENT IS ABSENT, THE "DHL" DELIVERY SERVICE SHALL ISSUE A NOTICE WITH A TELEPHONE NUMBER IN ORDER TO AGREE ON A NEW DELIVERY, ALTERNATIVELY, COLLECTION MAY BE CARRIED OUT AT THE WAREHOUSE OR AT A DHL SERVICE POINT.
THE STORAGE COSTS ACCRUED FROM THE 15th DAY (FOR THE "DHL" SERVICE) SHALL BE BORNE BY THE CUSTOMER.

DELIVERY BY CHRISTMAS
GUARANTEED DELIVERY BY CHRISTMAS FOR ORDERS PLACED BEFORE DECEMBER 15 AT 12.00 PM.